TREx Support Matrix

 

The TREx Support Matrix is a self-help aid to direct TREx users to the appropriate support person based on the type of issue.

Consult this table for TREx access or logon issues:

Who To Contact:

District Registrar

ESC TREx Coordinator

TEA Support

Online Resource

New TREx user needs access to TREx

 

 

 

Log in to TEAL or request a new TEAL account

TREx user forgot password

 

 

 

Did you forget your password?

User having problems logging into TEASE or TREx

1st

2nd

3rd

 

 

Consult this table for TREx functionality issues:

Who To Contact:

District Registrar

ESC TREx Coordinator

TEA Support

User experiencing performance issues or receiving system unavailable messages

1st

2nd

3rd

User having difficulty exporting student information from local student information system

1st

2nd

Contact SIS vendor

User having difficulty reloading exported file into TREx

1st

2nd

3rd

User needs assistance creating a records request, fulfilling a request, or sending a high school transcript

1st

2nd

3rd

Local student information system does not contain data needed for TREx records transfer, or data is formatted incorrectly

1st

2nd

Contact SIS vendor

User needs assistance with reports or searching transaction history

1st

2nd

3rd

 

Consult this table if you are having difficulty with another campus or district:

Who To Contact:

District Registrar

TEA Support

Online Resource

A campus outside your district is requesting that you fax or mail records

1st

2nd

Refer to the Overview section of the most current TREx Data Standards document

A campus outside your district wants to fulfill your record request via fax or mail

1st

2nd

Refer to the Overview section of the most current TREx Data Standards document

You did not receive complete student information, e.g. missing attachments, special education records, grades, coursework, or assessment information

1st

2nd

Refer to the Overview section of the most current TREx Data Standards document

 

 To contact TREx Support call (512) 463-7246 or email TREx@TEA.state.tx.us.

Page last modified on 9/17/2014 10:11:30 AM.