TREx Support Matrix

 

The TREx Support Matrix is a self-help aid to direct TREx users to the appropriate support person based on the type of issue.  TREx Support  (512) 463-7246 or TREx@TEA.state.tx.us  

Issue - -Who to ContactDistrict RegistarESC TREx CoordinatorTEA SupportOnline Resource
TREx access/logon Issues:    
New TREx user needs access to TREx    TEASE Request Access Online 
TREx User Forgot Password   "Did you forget your Password"

User having problems logging into TEASE or TREx

1st2nd3rd 
TREx Functionality Issues:    

User experiencing performance issues or receiving System Unavailable messages

1st2nd3rd 
User having difficulty exporting student
information from local Student Information System
1st2ndContact SIS Vendor 
User having difficulty reloading exported file into TREx1st2nd3rd 
User needs assistance creating a Records request, fulfilling a request, or sending a High School transcript1st2nd3rd 
Local Student Information System does not contain data needed for TREx records transfer, or data is formatted incorrectly1st2ndContact SIS Vendor 
User needs assistance with Reports or Searching Transaction history1st2nd3rd 
Difficulty with another Campus/District:    
A campus outside your district is requesting you fax/mail records1st 2ndRefer to the Overview section of the most current TREx Data Standards document at http://www.tea.state.tx.us/index4.aspx?id=3412.
A campus outside your district wants to fulfill your record request via fax/mail1st 2nd
 Refer to the Overview section of the most current TREx Data Standards document at http://www.tea.state.tx.us/index4.aspx?id=3412.
You did not receive complete student information, e.g. missing atatchments, S Ed records, grades, coursework, or assessment information1st 2nd Refer to the Overview section of the most current TREx Data Standards document at http://www.tea.state.tx.us/index4.aspx?id=3412.

Page last modified on 8/21/2014 11:48:37 AM.