Complaint Resolution
Complaint Resolution Process: How to file a special education complaint
Complaint Resolution Form: Sample form for filing a special education complaint
Complaint Checklist: Requirements for filing a special education complaint
Special Education Dispute Resolution Systems Handbook
Consortium for Appropriate Dispute Resolution in Special Education (CADRE) National Technical Assistance Center on Dispute Resolution
Q&A on Procedural Safeguards and Due Process Procedures Guidance from the CADRE Website
Mediation
List of Special Education Mediators
Mediation Request Form
Due Process Hearings
Due Process Hearings
Due Process Hearings Survey
List of Current Special Education Hearing Officers and their Qualifications
Technical Assistance for the Dispute Resolution Processes
Questions regarding the complaint investigation process may be addressed by contacting:
Texas Education Agency
Division of Federal and State Education Policy
1701 North Congress Avenue
Austin, Texas 78701
Telephone: (512) 463-9414 or Fax: (512) 463-9560
Questions regarding requesting mediation services or due process hearings may be addressed by contacting:
Texas Education Agency
Division of Legal Services
1701 North Congress Avenue
Austin, Texas 78701
Telephone: (512) 463-9720 or Fax: (512) 475-3662
Toll Free Parent Information Line: 1-800-252-9668
This toll free message line is reserved for parents and other family members who have questions about student rights and regulatory requirements as they relate to special education complaint investigations. Calls are returned by trained professionals during normal business hours. Please contact the Division of Legal Services at 512-463-9720 for questions related to mediation or due process hearings.
For Individuals who are Deaf or Hard of Hearing:
TTY Number: (512) 475-3540 | Relay Texas 7-1-1
The Texas Education Agency | Division of Federal and State Education Policy
1701 North Congress Avenue | Austin, Texas 78701-1494
Telephone: 512.463.9414 | Fax: 512.463.9560
Parents Information Line: 1.800.252.9668