The Texas Education Agency (TEA) only handles complaints related to violation of school law or the agency itself. The following are complaint matters typically addressed by other agencies:
The federal Office for Civil Rights (OCR) enforces several federal civil rights laws that prohibit discrimination in programs or activities that receive federal funds from the Department of Education (DOE). These laws prohibit discrimination on the basis of race, color, national origin, gender, disability, and age, and extend to all state education agencies and public school systems. These laws include Section 504, Americans with Disabilities Act (ADA), and Equal Employment Opportunity (EEO).
TEA has a review process for school discrimination complaints and will inform individuals of the complaint resolution options. The US Department of Justice Civil Rights Division and its section sites provide resources and information related to discrimination claims. In Texas, write the Dallas Regional Office at 1999 Bryan Suite 2600; Dallas, TX; 75201, call (214) 661-9600, fax (214) 661-9587, or email OCR@ed.gov. The US DOE Office for Civil Rights website includes instructions and a complaint form.
Family Education Rights and Privacy Act
FERPA gives parents access to their children's education records, an opportunity to request record changes, and some control over the disclosure of information from the records. The US Department of Education Family Policy Compliance Office reviews complaints alleging violations of FERPA.
The Department of State Health Services handles reports of hazardous conditions or health standards in school facilities.
The Texas Workforce Commission handles public school employee employment claims, including wage and salary disputes involving public schools.
Report allegations of criminal conduct involving school employees to law enforcement and school officials. TEA does not conduct criminal investigations, which include matters that fall under the Texas Penal Code. For example, allegations that a school employee has tampered with a government document, such as a student record, should be reported to the district attorney's office in the county or other appropriate prosecutorial authorities.
Open Government Ethics, which include the Texas Open Meetings Act and the Texas Public Information Act, are under the Texas Government Code. The Office of the Attorney General maintains an Open Government website and hotline to provide resources and assistance to individuals who have questions about open government ethics.
School Board Elections
The Secretary of State's Office reviews school board member elections.
Fraud, Waste, and Abuse
Report suspected fraud, waste, and abuse of state resources to the State Auditor's Office Fraud Hotline. The State Auditor's Office website also describes other types of SAO investigations.
The University Interscholastic League (UIL) governs competitive sports and programs in schools. The UIL-TEA Side-by-Side Handbook describes UIL requirements and dispute resolution process.
Education Institutions Other Than Public K-12 Schools
The Higher Education Coordinating Board (THECB) addresses matters involving post-secondary public institutions, colleges, and universities.
You can verify private school accreditation through the Texas Private School Accreditation Commission (TEPSAC).
The Texas Home School Coalition provides home schooling information and resources.