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Portable Document Format (PDF) Help

Student Assessment Home | Contact Student Assessment

Many of the files on this website are in Portable Document Format (PDF) and will open in Adobe Acrobat Reader. Answers to the most frequently asked questions about PDF files are provided below.

If you continue to have trouble downloading, printing, or opening PDF files, visit the Adobe Reader Support Center.

Why am I getting an error stating the file is damaged or corrupted?

The most common reasons for this error are the following:

  1. The newer PDF files are saved in version 1.6 and Adobe Acrobat Reader 7.0 or later is needed to view them.
  2. A damaged copy of the file has been saved to your local drive. To resolve the problem clear your computer's cache.

How do I get Adobe Acrobat Reader?

To download Adobe Acrobat Reader, visit the Adobe website OR visit the TEA download page.

How do I save a PDF file from the web to my computer?

To save a PDF file, do the following: 

  1. Right-click the link to get the submenu.
  2. Select Save Target As  or Save Link As .
  3. You will then be prompted to save the file. Select a place to store the file and click Save.
  4. Go to the location where you saved your file and open it.

Why do I get a blank page when I open a PDF file from the website?

The most common reasons for a blank page are the following:

  1. Some of the files on this site are large and the status bar may indicate that the file is "Done" even though the PDF file has not finished loading. 
  2. It may also be that your Adobe Acrobat Reader is unable to connect with your browser and read the document.
  3. You may have an old or improperly installed version of Adobe Acrobat Reader, an incorrectly configured web browser, or another technical problem. 

Try the solutions in the section Why can't I download or open a PDF file?

Why can't I download or open a PDF file?

The most common reasons for experiencing difficulties when downloading or opening a PDF file are the following:

  1. Adobe Acrobat Reader is not installed. The latest version can be installed from the Adobe website.
  2. A version lower than 7.0 of Adobe Acrobat Reader is installed. The version number can be found in the Help menu of Adobe Acrobat Reader. The latest version can be installed from the Adobe website.
  3. The file is very large or the connection is slow. Give the file plenty of time to open. Depending upon the file size and connection speed, some files take up to 10 minutes to open. If the file still doesn't open, refresh your screen (F5 in most browsers) or try to save the file directly to your computer before opening it.
  4. Many schools and other facilities use a firewall, proxy server or other security features that prohibit downloading files. Check with your local computer administrator for assistance.

For additional information, contact:

Student Assessment Division
1701 North Congress Avenue, Room 3-122A
Austin, Texas 78701

Last updated: October 6, 2010

Page last modified on 10/6/2010 10:24:43 AM.