TEA News Releases Online
April 2, 2010
Live chat now available for Educator Certification questions
AUSTIN – The Texas Education Agency’s Division of Educator Credentialing recently launched a live chat system to answer questions about teacher certification.
“I am pleased that we are using technology to provide immediate customer service support to individuals with questions about teacher certification in Texas,” Commissioner of Education Robert Scott said. “This new live chat system should alleviate some of the frustrations that result when phone lines are congested.”
The live chat can be accessed during normal business hours, Monday through Friday from 8 a.m. to 5 p.m. To access this user-friendly feature, look for the grey chat box located on TEA’s Educator Certification Web page at http://www.tea.state.tx.us/sbecchat.aspx.
The live chat system allows the educator credentialing division the ability to:
• Provide quick answers to questions;
• Chat with several clients at once, all with a click of a mouse;
• Create a post-chat survey to let visitors evaluate their experience or ask any questions about improving customer service and expanding quality support; and
• Analyze real time stats in order to quickly evaluate visitors to help better understand their needs and expectations.
For those who prefer the more traditional method of contact, the credentialing division still answers questions over the telephone, though wait times are considerably shorter using the live chat feature. By phone, teacher certification questions can be answered by calling the toll free number at (888) 863-5880 (the toll free number is no longer in service - 5/10/2013) or the local number at (512) 936-8400.
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