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Many of the files on this website are in Portable Document Format (PDF) and will open in Adobe Acrobat Reader. Answers to the most frequently asked questions about PDF files are provided below.
- How do I get Adobe Acrobat Reader?
- How do I save a PDF file from the web to my computer?
- Why am I getting an error stating the file is damaged or corrupted?
- Why can't I download or open a PDF file?
- Why do I get a blank page when I open a PDF file from the website?
If you continue to have trouble downloading, printing, or opening PDF files, visit the Adobe Reader Support Center.
1. How do I get Adobe Acrobat Reader?
To download Adobe Acrobat Reader, visit the Adobe website OR visit the TEA download page.
2. How do I save a PDF file from the web to my computer?
To save a PDF file, Right-click the link to get the submenu. Select Save Target As or Save Link As and you will be prompted to save the file. Select a place to store the file and click save.
3. Why am I getting an error stating the file is damaged or corrupted?
Common reasons for this error could be an out-of-date version of the Adobe Acrobat Reader. Newer PDF files are saved in version 1.6 and Adobe Acrobat Reader 7.0 or later is needed to view them. Another reason may be that a damaged copy of the file has been saved to your local drive. To resolve the problem clear your computer's cache.
4. Why can't I download or open a PDF file?
The most common reason for experiencing difficulties when downloading or opening a PDF file is that Adobe Acrobat Reader is not installed. In this case refer to question one. Another reason may be that the file size is very large or the internet connection speed is slow. Try to save the file directly to your computer before opening it or refreshing the browsers cache. Many schools and other facilities use a firewall, proxy server or other security features that prohibit downloading files. In this case, check with your local computer administrator for assistance.
5. Why do I get a blank page when I open a PDF file from the website?
Some of the files on this site are large and the status bar may indicate that the file is "Done" even though the PDF file has not finished loading. A blank page could also mean that the file is damaged or corrupted.
For additional information, contact:
Student Assessment Division
1701 North Congress Avenue, Room 3-122A
Austin, Texas 78701